Your order number is the six digit reference number located on your packing slip and order confirmation email. Questions? Drop us a note anytime at firstname.lastname@example.org.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
POPPY gladly accepts returns and exchanges of unworn and unwashed merchandise with tags attached, no make-up, deodorant, or other liquid stains within 30 days of original purchase. Embroidered items are final sale and cannot be returned for refund or exchange.
A few other particulars:
Returns are easy, fast & free. There are just a few quick steps to complete:
1. To start, please go to our returns portal here. Select the items you're looking to return or exchange and fill out the necessary details. Once your return is accepted, you'll get an email with a printable shipping label.
2. Just ship the items back using the re-sealable shipping bag and the system-generated prepaid label.
Once your items are returned you should receive notification of your refund or new order.
All Last Chance items are final sale. Embroidered items are also final sale and cannot be returned for refund or exchanged for another size/color.
For questions or more information about our return policy please email us at email@example.com.