Frequently Asked Questions

All your questions...answered.

Ordering & Shipping

If you placed your order and the order processed before 2pm PST, the order will ship that same business day. USPS delivery times for free ground service is 2-7 business days depending on the distance from the Northern California warehouse. The approximate date of your delivery is shown on the bottom of your emailed invoice. Tracking numbers are emailed via USPS once the order has shipped.

We truly want you to obtain the right size and fit. So if you ordered a non-embroidered item and would like to try a different size or style, just complete the form at returns.poppyscrubs.com If you reside in the contiguous 48 states, we'll be more than happy to email you a UPS return label for your exchange (free of charge, within 30 days of the order date) if you simply tell us the reason(s) for your exchange. Be detailed or be brief – it's up to you. Once you receive the UPS.com email, please print the label and affix to the box or bag and drop off at your local UPS Store or drop box location. In summary, if you're a continental US resident (this excludes Alaska, Hawaii, and Puerto Rico) and have decided to exchange an item, you will only pay the original shipping and handling charges. We'll pay for your exchange items to come back to us (via UPS) if you contact us within 30 days of your order date, and we'll pick up the cost to send out the new items. Not a problem. We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.

If for any reason you are not happy with a Poppy item, please return it within 30 days of your original order date for a refund. We politely ask that in order to receive a prepaid mailing label, that you complete the online returns form which will help us understand the reason for your return. We will credit your original payment method, excluding original shipping & handling costs, once we are in receipt of your return items. Please allow 3-5 business days after your order is received in our warehouse for your return to be processed. We're happy to send you a prepaid USPS mailing label for your return, if you contact us within 30 days of the original order date and you reside in the contiguous 48 U.S. states (excluding Alaska, Hawaii, and Puerto Rico). Please include your order number, full name, and preferred contact information – phone or email. If we made an error on your order or there is a sewing problem or quality issue, please email us at help@poppyscrubs.com. 

From the time we receive your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account.

We're just getting started, so not quite yet ready for corporate orders. If you are interested in group orders, you can let us know here and we'll have a rep reach out as soon as we have sufficient inventory.

Other

We do require payment at checkout before we can ship inventory, however there are a number of different payment methods offered for your convenience, including a split payments option offered through our partner Sezzle. Learn more here.

Not yet! Its coming VERY soon! We know all you tall model-types are looking to cover those long legs of yours with poppy, and were working on it! Join our email list and we will let you know as the new length is available!

Not yet! We're just getting started and we know how important an affordable pair of scrubs is to those still in school. However, here's a hack: you can get 10% off your first purchase if you join our email list and then on checkout, select split payments offered through our partner Sezzle. You get a discount AND you can pay over time. Easy peasy.

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